4 Service Design Techniques You Should Master

What about prototype testing? This is an important part of design.

I Agree with everything you tell us in your video, but unfortunately I can't find companies where these skills are value. What's your opinion?

Hi Mark; I love your videos. I have lead projects with all components using only Canva and word for my discovery sessions with stake holders. I wonder if you think there may be a another tool I need for a career as a service designer. I am thinking for customer journey mapping or service blue print. I am also confused if I need UX design software as I have seen some service design jobs asking for this background.

Totally agree on the interviewing skills, so few people have this skillset but can be a game changer to uncovering insights.

Thank you! Thats gives me confidence.

Are there any books or videos you would recommend on effective Story Telling?

Great lesson. I have a question about having a prototype per meeting/workshop. What if the problem you're solving for is neither digital nor physical in nature, but a workflow between people? Can a flow chart then be considered a prototype? I don't like having maps as deliverables/prototypes but short of setting up a mock walkthrough which could be more involved than a simple prototype in a meeting.

nederlander? really like this video.

I’d love to take this course “Learn how to explain service design” but the sign in is not working

Hi Marc - you sing my song! So glad I found your show. I’ve been designing services, and redesigning processes, in higher ed for over 20 years and felt like something was missing. The principles in service design may be the missing link. To answer your question today - interviewing. It’s imperative to be able to get people to open up and share, minimize their feelings of threat and maximize getting to the heart and meat of the conversation. It’s a skill!

Hi Mark, thank’s for all your content and interviews. Keep going with this very good job