Myra Golden

Don't Let Demanding Customers Push Your Buttons: 4 Tips for Stress-Free Customer Service 2:08
Don't Let Demanding Customers Push Your Buttons: 4 Tips for Stress-Free Customer Service Myra Golden 1,644 7 месяцев назад
57 Phrases to De-escalate Any Angry Customer 35:21
57 Phrases to De-escalate Any Angry Customer Myra Golden 172,020 1 год назад
This is How You Communicate Empathy to Customers 3:51
This is How You Communicate Empathy to Customers Myra Golden 139,721 7 лет назад
5 Psychology-Backed Tips to Sound Friendly on Every Customer Service Call 6:31
5 Psychology-Backed Tips to Sound Friendly on Every Customer Service Call Myra Golden 1,538 3 месяца назад
Words Matter in De escalating Customers 16:24
Words Matter in De escalating Customers Myra Golden 100,333 1 год назад
20 Ways to Say "No" to a Customer Without Saying the Word "No" 1:47
20 Ways to Say "No" to a Customer Without Saying the Word "No" Myra Golden 2,907 9 месяцев назад
How to Politely Control Calls with the Chatty Cathy 6:27
How to Politely Control Calls with the Chatty Cathy Myra Golden 32,716 8 лет назад
Control Call Center Calls by Asking 3 Closed Ended Questions 13:53
Control Call Center Calls by Asking 3 Closed Ended Questions Myra Golden 7,350 2 года назад
The 3R De-escalation Method: Mini Workshop 10:52
The 3R De-escalation Method: Mini Workshop Myra Golden 23,912 4 года назад
5 Phrases That Work Better Than, "Ma'am, I Need You to Calm Down " 10:42
5 Phrases That Work Better Than, "Ma'am, I Need You to Calm Down " Myra Golden 3,857 1 год назад
THIS TIP WILL Reduce AHT (Average Handle Time) BY MOVING CUSTOMERS OUT OF VENTING 4:50
THIS TIP WILL Reduce AHT (Average Handle Time) BY MOVING CUSTOMERS OUT OF VENTING Myra Golden 28,958 4 года назад
Do These 3 Things to Immediately De escalate 3:52
Do These 3 Things to Immediately De escalate Myra Golden 131,476 7 лет назад
How to Control Calls with "Friendly Customers" 3:50
How to Control Calls with "Friendly Customers" Myra Golden 5,732 7 лет назад
20 Phrases to Set Boundaries with Customers 2:30
20 Phrases to Set Boundaries with Customers Myra Golden 2,307 9 месяцев назад
How to Preempt an Escalation to a Supervisor or Manager (How to Handle Angry Customers) 12:17
How to Preempt an Escalation to a Supervisor or Manager (How to Handle Angry Customers) Myra Golden 30,208 8 лет назад
20 Damn Good Empathy Phrases for Customer Service 11:55
20 Damn Good Empathy Phrases for Customer Service Myra Golden 91,176 3 года назад
Make the Telephone Experience Friendly with These 2 Tips 7:02
Make the Telephone Experience Friendly with These 2 Tips Myra Golden 6,640 3 года назад
This is how you control calls with talkative customers 3:45
This is how you control calls with talkative customers Myra Golden 30,740 7 лет назад
The Psychology of Closing Conversations with Unhappy Customers 10:04
The Psychology of Closing Conversations with Unhappy Customers Myra Golden 1,211 1 месяц назад
How to Coach the 5 Most Underutilized Soft Skills 27:04
How to Coach the 5 Most Underutilized Soft Skills Myra Golden 3,424 2 года назад
How to Acknowledge Customer Concern- and Why You Must 4:09
How to Acknowledge Customer Concern- and Why You Must Myra Golden 72,092 7 лет назад
Master the Art of Wrapping Up Calls 3 Simple Techniques for Call Center Reps 5:09
Master the Art of Wrapping Up Calls 3 Simple Techniques for Call Center Reps Myra Golden 922 3 месяца назад
Giving Bad News to Customers: Call Center Edition 8:48
Giving Bad News to Customers: Call Center Edition Myra Golden 770 1 месяц назад
Actually Useful Telephone Advice 18:32
Actually Useful Telephone Advice Myra Golden 11,458 3 года назад
(Cindy Morrison) Talks Great Geek Gadgets w/ (Myra Golden) 3:04
(Cindy Morrison) Talks Great Geek Gadgets w/ (Myra Golden) Cindy Morrison 281 14 лет назад
What is empathy? 3:47
What is empathy? Myra Golden 25,322 7 лет назад
WHEN YOU WANT TO END A CIRCULAR CONVERSATION WITH AN UPSET CUSTOMER, THIS IS WHAT YOU SAY 13:16
WHEN YOU WANT TO END A CIRCULAR CONVERSATION WITH AN UPSET CUSTOMER, THIS IS WHAT YOU SAY Myra Golden 6,083 2 года назад
7 Step Call Flow Strategy for Contact Centers 7:52
7 Step Call Flow Strategy for Contact Centers Myra Golden 3,941 9 месяцев назад
Stop the Clock! Mind Control Tricks to Reduce AHT (Ethical, I Swear!) 12:24
Stop the Clock! Mind Control Tricks to Reduce AHT (Ethical, I Swear!) Myra Golden 1,213 2 месяца назад

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