Pimax Play Planning & Update on Quality Control: August Progress Update

Hello guys, glad to see that you are looking into the audio delay issue of the Crystal and fixing all the bugs that remains in the software. About this topic, I would like to share one thing:

Lighthouse controllers ignore the settings in SteamVR about shutdown and power save. They always shutdown after some minutes if you don't use them, even if you have selected this thing Off in SteamVR. People complain that is annoying when they are watching films or are relaxed with friends in VRChat. Pimax software takes the control over controllers and they always save energy.

Great Job!!!

Can we have a non local dimming version without controllers please. If my calculations are correct it should be $599. Thanks

Thank you all for the monthly update videos! Your teams effort to improve is paying off and is evident. Pimax has done a wonderful job at improving their quality assurance and customer support over the past year and the community sees this. Looking forward to the Crystal wide FOV lenses to finally release though!!

No other VR company is this transparent and committed to direct communication, seriously Pimax has grown and matured so much. The last year in particular has been a massive improvement. Huge congrats to everyone at Pimax and especially Calvin and Jaap!!

This is VERY encouraging. Well done Pimax crew! Keep up the excellent work 🙂

Thank you!

Honestly, taking the time to report to users or potential clients is amazing!
Even if seemingly it may not achieve some groundbreaking success or sales, it DOES bring back trust between humans, which most companies have lost.
I am so cinical towards greedy companies that I forget they are humans which want to be useful and produce good quality for the customers.
Thanks for bringing back a more humane approach!

There is a reason not many companies choose to develop their own SLAM.

Always love to see these updates! I just got my PCL yesterday and the QC was perfect! No trouble at all getting it going. Excited to see the new desktop feature! I hope to see it it (and SteamVR too) be usable without controllers.

Lots of us simmers don't use VR controllers; we just have racing/flight controls and sometimes a keyboard and mouse. I would love to see the power button on the HMD get repurposed as a controller button. Maybe make the power on/off require a long press. I'm coming from a Valve Index and it had a button on the HMD that made using the SteamVR menu possible without controllers. And since I'm in a cockpit with no monitors, I can't just take the HMD off to look at my monitor across the room.

Another disgruntled customer here!, numerous faults on mine, sent back after numerous days an days of no reply on ticket, they have now awaiting replacement, giving it a week then I'm pursuing a refund.its been a pretty terrible experience tbh.

With unreal VR mod does anyone know how to remap dpad as the pimax doesn't have touchpad functionality? It works amazing otherwise. I know that is an unreal mod setting but not too many users in their discord have pimax devices as most run with quests

The most important software problem that needs to be fixed in VR is dynamic foveated rendering. It has to actually work. It has to at least double the frame rate.

Ordered on Aug 16 still no shipping, which is fine I guess as I received a very generalized email stating that it would ship from china at the end of the month (Aug). Nothing has updated so I hope they stick with the estimate as I’m starting to get a little antsy.

I have trouble understanding what he's saying

Pimax portal vr???

Video highly appreciated (original crystal user here).
Thx guys

yeah, these videos will do wonders for trust building. i am definitely a fan of this.

Is the crystal super still on track for the end of this year? Only a few months to go now, and would be good in next update to clarify how solid this date is. Considering crystal light when in stock on amazon, but also considering super, and of course, don't want to buy both. If super is delayed to next year I might consider getting Light when it's available on amazon. But if Super is due in a few months I would wait for that

Software is extremely important!
Such as the Quad Views Companion App, PimaxXR - OpenXR Control Center and OpenXR Toolkit Companion app.

Thanks for the updates guys!👍

Again great to see this transparency and appreciation for us customers.
I think you already are aware of the bug that at some starts the Crystal is shown as not connected (connection failed) but indeed is connected to Pimax Play

Good updates. Looking forward to the 12k

Good work guys 👍

You don't give a dime about previous headsets
You promised the earth to your clients so they buy 8KX and now everything is crystal crystal crystal.
You are cowboys totally unreliable

My order through local supplier is postponed due to quality control (is what they say). What is this about?

Sharpening slide/tool to choose how we like how the image crispier, exactly as Virtual Desktop has

8KX any good news?

Please continue talks with Amalence, couldnt try it but the improvements sound so worth it

can you work on an image sharpening feature, like somnium? You are using the same panel and res, but others are saying somnium looks sharper because of an algorithm they apply

Thanks for the videos and keeping us up to date

Right now VD with Q3 and it’s really nice MR makes me quite jealous. Especially some,one who uses a OG Crystal with DCS. Hope,the super includes this

Question - will the upscaling improvements be ported over to the 8K-X and 5K series headsets?
The Crystal doesn't interest me as I like the FOV of the 8K-X but I do notice that clarity of the headset suffers if running it at lower FOV settings. Full FOV gives the best clarity and having more recent Upscale tech to help with running that FOV would be great.

Maybe if a lite version of the 12K comes out - I would be interested in upgrading my headset.

Thanks.

Have you managed a 95% reduction due to No Stock or eta for replacement headsets in UK? Still awaiting word ,getting v close to refunding!!!!!

Oh my god. So direct, informative, honest, no fluff. THANK YOU.

When a company communicates so much about its problems, it's because there really is a problem.

I was really let down by the quality build construction of the crystal . The clarity is not that great even with liquid cooled 4090 rog and 14k series intel. Im sending it back a going back to the quest 3. If only we can get an American made Vr headset 🇺🇸

I also have audio delay on a crystal purchased 9/3/24

I have so much trouble deciphering what this guy is saying have to listen to it over and over again just to figure out what he's
trying to say. Not good

Keep up the good work. This is exactly the kind of customer communication I want.

It would be better if presenters spoke more slowly. The clarity is more important than having a longer video.
I appreciate your efforts to be honest about Pimax!

I enjoy the monthly town hall meetings.

Congrats on reducing RMA's. That's a staggering success!

Sorry but your quality control is very poor. Received my Crystal light today after waiting 2.5 months. Left eye good, right eye blurry. Found that the right lens was sitting high and was very loose. Reseated lens and screwed in properly, seems to have fixed problem. Most of the people in the same shipment as mine have had similar problems or worse.

guys, your product is amazing!!! I've ordered (through amazon) the Pimax Crystal tuesday and just got it this morning already (2days!!!) to replace my all so beloved HP Reverb G2.... it was a BIG WOOOOOW aslike a few years ago when I jumped from the rift S to the actual HP G2..... Damn, now we're finally at a stage where the image nearly reflects the screen... I just LOVE it, AMAZING product!!!!

Do we know if seeing flickering lines and weird arbitrations in the lenses and the hot swappable battery no longer working is being addressed? The hot swappable option stopped working after the latest Pimax play update. Multiple Pimax crystal users have reported the same issue and this was marked as an issue to be looked into in the discord server.

Received my Pimax Crystal Light two days ago, have submitted multiple tickets as I have blurry vision, tech said it is a software problem that will be fixed later this week... As of right now I have a $800 lead weight that I can't use without getting sick from the distortion.

"rma is decreased", uhm, care to share what RMA is ?

I love that you guys want feed back that's refreshing from a company! I'm So close to getting the Pimax Crystal Light but the removal of the eye tracking is a deal breaker for me and many others, To have that as a option or bring it back would be amazing hope you see the feed back <3

Have @pimax stopped doing these updates? It's all gone a bit radio silent on the Pimax Super...