Presentation of CRM Data (Salesforce) Within The Agents UI in Genesys Cloud CX

Presentation of CRM Data (Salesforce) Within The Agents UI in Genesys Cloud CX

IPI University

54 года назад

347 Просмотров

In this short how-to video, we demonstrate how agents can make changes to information stored within Salesforce directly from the Genesys Cloud CX user interface through bi-directional CRM integration.

#GenesysCloudCX #Salesforce #ExceptionalCustomerContact

Тэги:

#genesys_cloud #genesys_cloud_demo #genesys_cloud_contact_center #salesforce_crm #salesforce_integration #contact_centre_technology #contact_centre_training #call_centre_technology #genesys_cloud_cx
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