Russell Ackoff - Systems-Based Improvement, Pt 1

Dr. Russell Ackoff lectures on improvement efforts that go beyond improving the parts of a system to improving the whole. The best explanation of why most improvement efforts are "anti-systemic" and why this causes them to fail that I've seen him give.

This lecture was given at the College of Business Administration at the University of Cincinnati on Ma 2, 1995.

Тэги:

#Ackoff #Systems #SystemsThinking #Design #TQM #improvement #quality #Deming #systemic #problems #problemsolving

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