CrossRoads Technologies - Single Source Solution Provider for Contact Centers (CCaaS, WFO/WFM, AI).

54 года назад

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Why CCaaS?

Providing the best Customer Experience "CX" is an important part of building customer loyalty. CCaaS (Contact-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement (traditional voice, dialers, Web Chat, SMS/Text, Email, Social). CrossRoads Technologies partners with the world's leading providers to provide strategic CCaaS solutions for your business.

Your customer expects to interact with you on their own terms: where, when, and how they prefer. In today's landscape, optimal communication services are a competitive advantage. Boost customer satisfaction, while reducing customer churn and decreasing IT costs with CCaaS.

As your trusted IT and telecom advocate, CrossRoads Technologies can help your business strategize, source and implement the best CCaaS solution for your business (including WFM, WFO, Analytics, Dashboards, AI, Machine Learning, Intelligent Bot's, Process Automation, CRM Integration and many other Integrations into "Key" Business Apps). We can also help you move from a premise-based PBX to the Cloud. Our primary goal is to ensure that you receive the best possible solution that maps and scales to your business objectives.

About CrossRoads Technologies:
As a Technology Consultant for CrossRoads Technologies, we help clients and prospects evaluate technology across the spectrum without being tied to an individual product or manufacturer. We spend time with clients - becoming an extension of their Team - to understand their unique business operations, organizational goals, desired culture and current technology landscape/ technology gaps. At CrossRoads, we remove the burden of spending countless hours interviewing multiple vendors to select the right technology for your business. We do the legwork - spending time interviewing vendors on your behalf - and only engage you at major milestones. The best part is our services are free of charge and we leverage 40+ years of experience in the industry, negotiating the best deals along with the most favorable terms and provisions to protect your business and technology investment(s). As “True Consultants” as we are not representing or ‘biased toward’ any one product, we work with you to determine the right solution ~ addressing your business, financial, tech and culture requirements.

In time, Business Leaders will return to the Board Room and organizations will be encouraged to develop a comprehensive strategy to ensure compliance in in today's “New-Business-Norm”. If you're interested in a FREE consult/triage to assess the State of your "Post-COVID" Compliance and to discuss a "Compliance-Centric" Strategy feel free to contact me.

Additionally, I’d be interested in hearing from YOU (Calling on all Business Leaders and IT Professionals)… If you’ve ‘made the shift’ to an Enterprise Remote Working Environment and have successfully addressed your Business Requirements while checking the box on “the moving target” that is Compliance, Regulatory and Customer/Employee Privacy. I’d be interested in comparing notes on the methods, technologies, resources and processes you implemented to make this monumental shift a success?

Look forward to hearing from you but until then. Cheers!

Brian Janosz, Business / Technology Consultant CrossRoads Technologies (916) 848-9270 / [email protected] / www.linkedin.com/in/brianjanosz

Check out my Profile on VENSEARCH https://tinyurl.com/y2x95p8v (VENSEARCH is an online Technology and Construction Business Networking Site).

“ ONE HOUR OF YOUR TIME BUYS 50 MAN-HOURS OF OUR AND OUR PARTNERS HARD WORK TO SOLVE YOUR PROBLEMS. THAT’S IT. NO COMMITMENT. ~ Direct Quote from a Client

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