Consumer Protection Act 1986 and 2019 | Consumer Protection Class 12 Business Studies

Consumer Protection Act 2019
Consumer Protection Act 1986

Consumer protection Act, 1986
Consumer Protection Council
What is the aim of consumer protection Act, 1986
What is consumer protection act 2019
consumer protection act 2019
Meaning of consumer protection act
meaning of Consumer Protection Act, 1986
What is new Consumer Protection Act .
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CONSUMER PROTECTION ACT, 1986
Who can file a complaint?

Any consumer
Any registered consumer’s association
The Central Government or any State Government. One or more consumers, on behalf of numerous consumers having the same interest.
A legal heir or representative of a deceased consumer.
Rights Available to a Consumer

Right to Information.
Right to Choose.
Right to be Heard.
Right to Seek Redressal.
Right to Consumer Education.
Right to Safety.
Reliefs Available to a Consumer

To remove the defect in goods or deficiency in service.
To replace the defective product with a new one, free from any defect.
To refund the price paid for the product, or the charges paid for the service.
To pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to the negligence of the opposite party.
To pay punitive damages inappropriate circumstances.
To discontinue the unfair/restrictive trade practice and not to repeat it in the future.
Not to offer hazardous goods for sale.
To withdraw the hazardous goods from sale.
To cease manufacture of hazardous goods and to desist from offering hazardous services.
To pay any amount (not less than 5% of the value of the defective goods or deficient services provided), to be credited to the Consumer Welfare Fund or any other organisation/person, to be utilised in the prescribed manner.
To issue corrective advertisement to neutralise the effect of a misleading adverstisement.
To pay adequate costs to the appropriate party.
Responsibilities of a Consumer

Be aware about various goods and services available in the market.
Buy only standardised goods and check for standardisation mark.
Be aware about the risks associated with the products and services and use them prudently.
Read the labels carefully.
Assert yourself to ensure that you get a fair deal.
Be honest in your dealings.
Ask for a cash memo on purchase of goods or services.
File a complaint in an appropriate consumer forum in a case of a shortcoming in the quality of goods purchased or services availed.
Form consumer societies which would play an active part in educating consumers and safeguarding their interests.
Show concern for the environment .
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#CONSUMER_PROTECTION #Importance_of_Consumer_Protection #Ways_and_Means_of_Consumer_Protection #CONSUMER_PROTECTION_ACT_1986 #CONSUMER_PROTECTION_ACT_2019 #Rights_Available_to_a_Consumer #Reliefs_Available_to_a_Consumer #Responsibilities_of_a_Consumer #Role_of_Consumer_Organisations_and_NGOs_in_Promoting_Consumer_Protection #Names_of_a_few_Consumer_Organisations_and_NGOs #REDRESSAL_AGENCIES_UNDER_THE_CONSUMER_PROTECTION_ACT #District_Forum #State_Commission #National_Commission

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