NBN Contractors Couldn't Fix It! Resolving a Complex NBN Issue in Cronulla, Sutherland Shire | FTTN

Cheepa fasta soona

The Liberal party legacy

LOL, Jason what a coincidence mate, we talked about the good ol days with soldering joints.

I’ve got one. A $550 a month 500Mbps each way Business Ethernet service.

There is an NTD for this service located in a different building with the same location ID as our 100/40 backup service. Two comms rooms. 200m apart on an big industrial block

I’d love to know how they got the Innotel service right and the TPG EE service elsewhere

Do you use a TDR?

I think I threw out the last wirewound MDF around 20years ago in one of our Depots/Sites out there in woop woop. I am amazed that they still exist 😂😂😂

Jason, who exactly is the intended audience for you videos? Is it guys who work in the trade or is it Mr & Mrs Joe Public ? If the latter, then they won't understand MDF, IDF, A-side, Bridge-Tap and the rest of the telco-speak.

Have a think about who you want to speak to, and change your presentation accordingly

Hey Jason was in the job for 30 years and left 6 years ago. First port of call for fault such as this was always the MDF. Rules out network or cust cabling and gives a good base test for sync speed. Then repair network fault if in network or give cust idea where fault may be if internal cable. In this case I would have fixed fault within the time I was there and no charge. Like your approach to solve issues. Glad I'm not working in that shitty network anymore

The trades are going to rack and ruin one 457 at a time.

Some of the problems with building cabling these days is the lack of maintenance. Back in the day when it was Telstra a field tech would install a new service and at the same time clean up any dead jumpers and also make sure the record books in the MDF and IDFs were up to date. This made life easier for the next bloke to trace or trouble shoot a service. These days with contractors doing the work half of them don't have a clue and the other half don't care. I bet a heap of those tag block connections are just wrapped and not even soldered.

What a pain in the ass omg. Mate I tell you, I’m on HFC but if I needed services like yours, I’d 100% be hitting you up. I love the honest, no bullshit approach to what you do! Genuinely mate, keep up the great work you do!

So in the end you gave up as well and recommended 5gthe same way slagged off 457 workers. You're just as sxummy as any other trade knob - overpaid and never deliver and you wonder why everyone hates trades people 😊

Thats 3.5 attempts and a Coaching job to get them to do something I would and did do regardless first time. You couldnt have all NBN Contractors this fucking stupid in Sydney ?

NBN loves to do everything but check the node.
I had a issue where it was like months of harassing the NBN to just come out and when they finally came, it was 10 minutes and they said the node was corroded.

I battled with NBN to fix a fault. We had 30 service calls. Its FTTN. I suspected the catinerary cabe had been damaged. I got sick and tired of trying to show the Mudlarks where the fault was. They kept saying the Catinery was our responsabilty. Its on the street side of the MDF, on one ocassion the cable pair had a leg in the air at the D-Slam. Suprisingly that did not work either. I am a communications tech (not Telco). But the supposed techs they were sending out to fix the fault. Did not know their ass from their elbow. Its so fucking frustrating. Its no wonder people are deserting the NBN in droves. I will say, Starlink is not cheap, but at least the bastard works. As soon as they allow SIP lines (which is coming 2025), NBN will be stuffed. Regards Peter W.

Curious, why didn't you start at the MDF where you eventually found the issue with no sync happening?

Thanks Malcolm Turnbull and Liberal Govt for FTTN and FTTC. Saved 10 billion 5 years ago now going to cost 40 billion to run fibre to all these nbn blackholes

Have you done any videos where you re-wire a bad or old install and freshen it up and make it into a high quality high speed connection ?

Just found your channel, we had a really annoying issue with optus at the beginning of the year after a massive storm and our entire street went out for days, optus refused to do anything about it and kept sending over nbn guys to replace our HFC box. Eventually moved to aussie and got it sorted but man if i knew you were around wouldve hired you in a heartbeat, will definitely keep you in mind for future issues

Those solder tag MDF's in buildings take me back at least 49 years to the Industrial buildings in O'Connor and Fremantle. That can't be that long ago, noooooo.
I worked on these MDF/IDF on floors in buildings in Fremantle about 3 years ago. They are still everywhere.

These "Techs" who can't work out the problem are utterly useless. Totally under qualified for the job.

I know I have left comments before. But, i can't remember if I left one about the service entrance box (dmarc) on the side of house. The later ones had a standard rj11 jack you could unplug and plug in your DSL modem into. It was a direct link up to the post. The phone techs and I loved them to death. When I heard a customer say they had an old metal box some place. I told them to replace that. Though dsl did work fine through it. One other thing was another model had a built in dsl filter. I did this with dial up to. I explained to the client if you could run 1 new line directly from that box to a new jack next to your computer. Problem solved. The box was marked with and without filter. Filter goes to all your phones. New line goes to non filtered. Easy as pie. I still think DSL has a place. But since they are letting the network crumble. People loose.

i have friends in brisbane and sydney, i have experinced NBN and it is sh*t. my firends have been here to (netherlands) and i have fiber to the house. 1Gb up/down and they always are jealous for how stable it is. NBN made the biggest mistake in not going full fiber to the house. upside, it keeps you in business :D

Up here in the northern hemisphere they pretty much phased out copper distribution blocks 20 years ago. Phones are basically voip.

I still think the ISP/NBN needs to address the issue anyway, the next renter could face the same issues.

I worked on many of these in the P.M.G. and Telecom, Krone had been in for a few years when I left. This M.D.F. is what was known as a 300/300 Box, four vertical rows of 3x 25 pair terminal strips making 75 pairs per row, A, B, C & D. A good system for its day, and very easy to follow when not allowed to deteriorate into a rats nest like this disgrace. Obviously because of a procession of couldn't care less contractors just wanting to get in and out asap and to hell with the next bloke. I shudder to think what the record book would look like, I see it's still there, (a Post Master Generals Dept. one no less). I would have started here. Found the allocated pair in the lead-in (A strip), checked a far as possible that the service I wanted was on that pair, then unhooked any jumper on that pair at the A strip to isolate the jumper and the building cabling. Then if there's still a problem, it's out to line.

I'm also a mate customer and confirm they do reimburse a customer when a delay on NBNs side results in no connection. If the occupant is reading this please give their billing team a call and they will sort you out with a credit

Watched the whole video now and 5G would be the way to go in this situation

You did homes!

It's just depressing seeing that this is what billions of dollars spent looks like in this country & rats nest wiring that have been there an eternity.

What a mess

Excellent work Jason ... as usual !

Insanely poor that in a building that big NBN didnt put in FTTB to start with.

Strange no-one was able to find the star joint in the apartment.

5G might work for this customer, but not great if you are a big data user.

Where is the actual NBN handover point?, the MDF ?. Looks like body corporate needs to spend money from there to each of the apartments, so the NBN technician's comments are somewhat correct. No wonder it's a complete mess.

Loving your videos !!!!!!

Another Spaghetti Western..

From what I hear from friends, NBN can’t fix anything. lol 😂

Love the videos mate. Keep it up!

FTTN is a mess, but at the same time when FTTH rolled out to my place I had an NTD installed with no optical link for months. Issue couldn't be found after multiple appointments. It wasn't until I put an ad on gumtree offering to pay a contractor cash in hand to investigate on the sly for me that I actually got it fixed. The ad gained traction and I got a phone call from some kind of regional manager at NBNco, offering to send a tech out the next day to rectify, as long as I agreed to take the ad down...

Hey mate. Do you do any work on fixed wireless? Adjusting antennas etc.

24 years at Telstra before I "retired". After that I had 10 years of regular long duration dropouts when it rained, and variable speeds in a new (to me, old building) home with ADSL2+, then VDSL2 and finally FTTN because of copper cable in the street that hadn't been looked after since the mid 90s. I knew what the problem was from day one. I lost count of the number of inexperienced script readers coming out and blaming internal cabling every. single. time. The lead-in was 2 pair poly to a single RJ12 wall mount, from an 0 pit between 2 flats that fed each of the flats through a snot block. Therefore zero internal cable. I had one bloke who came to look at it who I knew from experience as one of the best linesmen in the country. He tested from the socket using a TDR and found the fault at 325 metres from my place. That put it in a 5 pit that was constantly full of water (Victoria, need I say more?). Remote testing on each fault report (FTTN dropped from 40Mbps down and 18 up to 16 down and 60Kbps up) constantly measured the line length from the node to my place at 1.8km. It's about 700 metres. 1.8 km would have put the line length at 200 metres past the local exchange. Crap cable made it look longer. Looking at a cable plan would tell them that. Then when we finally got FTTP to my street, it left out 3 properties on my side of the road out. Mine and two places down the street, but the house next door up the street had it. The word was originally that I'd have to wait until this month, September 2024 to get fibre. This was in June 2023 that I was told this. I went to my local Federal MP, whose office managed to get the Sept 2024 date moved forward just a little bit. October 2023. 10 short years of grizzling, TIO complaints and letter writing finally got the NBN to get off their arses and do the right thing.

where is your cable gauge

Seems like you guys still have a lot of copper in use even it it is only from the node. We hardly ever see copper / DSL in use over here in the US. I think I’ve see only one DSL circuit in the last few years. Generally in most cable or fiber directly to the unit.. at least in urban areas here in the US. We are also starting to see a lot of fixed, wireless and 5G.

That MDF patch rack dates back to the time of Jesus Christ ! One of my ex navy workers told me apparently that they use to call them chocky-blocks. Goes against all cabling tidyness taught during my cablers training.

I am so glad I work with new/local networking stuff only. Trying to do archaeology/divination to figure out problems on that mess looks like it would be a nightmare.

I'd have gone straight to the MDF first to check for signal before looking at the sockets. NBN are a pack of idiots, their contractors know nothing about how the CAN works. I remember soldering these frames regularly in my early years. Sad to say I'm still in the phone business!

anyone on FTTN are better off on 5G far better connection.

Oh yer the apartment has FTTB
Opens cabinet looks like ADSL 😂

Followed this from someone linking you on whirlpool. I don't have any issues with my NBN FTTN, though there are dropouts from time to time. I was in the market to go full fibre which will be better but you've touched on some valid points how 5G could just be a better solution for some! I Also found the fact you recorded your whole experience satisfying that you were able to provide the customer true satisfaction and value. I appreciate that and I wasn't even the customer!

A good tdr is your friend